Share on Facebook Share on Twitter Goals are usually “future based” and that’s why I think goal setting is vastly overrated and trumped by accurate thinking, staying nimble, and each day, getting the right things DONE. Additionally, I try to create businesses that allow me to market to and serve others all at the same time, day in, and day out. It’s what I’ve done to build ChiroTrust and it’s how...
“How Do You Deal with the Challenges and Bad Days That Come with Being Self Employed?”
Share on Facebook Share on Twitter In business and in practice, when things are going well and smoothly, the “fun” takes care of itself. But it’s how we all deal with the rest of the time that really matters most. Here’s how I get through the good and the not-so-good days. …and I really think that if it wasn’t for this list, I wouldn’t have survived and prospered for so long. Here’s what I do…...
“How Do You Handle It All?”
Share on Facebook Share on Twitter If you’ve met me, you know how high-energy I am. I love working and my life so much that I hate going to sleep and can hardly wait ‘til the next day begins. But like all “energy”, it can be either constructive or destructive. So, the way I’ve been able to positively and productively harness all of my natural-born energy is by seeing my business as a 3-legged...
“How Do You Recommend I Handle Missed Appointments?”
Share on Facebook Share on Twitter There’s nothing better than starting your day with a jam-packed appointment schedule. And, there’s nothing worse than ending the day knowing that too many of those patients never showed up. Right? Wrong. Because the good news is that this is a fixable problem. Here are 3 major reasons why patients miss appointments, in no particular order… They truly did forget...
How Should I Handle Patients Who Owe Me Money?
Share on Facebook Share on Twitter Do any of your current or past patients owe you money? Anyone? Do you remember their name/s? When you think of them, how does it make you feel? My guess is that it makes you feel disappointed and a little upset. Well, feelings of disappointment and upset add up and if you’re not careful, those feelings can get the best of you. That is why it would serve you well...
“What Should I Say or Do When A Patient Refers Someone To My Practice?”
Share on Facebook Share on Twitter As you know, there are two major types of new patients: The referred in and the non-referred-in. …and for whatever reason, Chiropractors mistakenly value a “non-referred-in” patient over a “referred-in” patient. I believe it’s because they get satisfaction out of attracting new patients directly from putting in the work and/or the dollars into spinal screenings...
“How Should I Handle Patient Complaints?”
Share on Facebook Share on Twitter There’s a saying in business, “If you don’t upset someone, you aren’t doing enough”….and although I get it, it isn’t something I get out of bed planning to do. So when a patient complains, how should you handle it? Well, here’s how I handle complaints… First, it’s not about convincing others that their complaint is unwarranted. Even if you are right, it’s a...
“I have a difficult time answering patient questions. Any advice?”
Share on Facebook Share on Twitter I’m a firm believer that people are more alike than they are dissimilar… and that Chiropractors, although they are frustrated by patients valuing relief over prevention, are absolutely no different. So, when a Chiropractor or a patient asks a question, here are some things to consider… Listen to their words. Don’t add meaning to them. Why are they asking that...
“I have a history of starting but never finishing. Any advice?”
Share on Facebook Share on Twitter As you know, many Chiropractors suffer from “New Shiny Object” disease. …Anything new or that claims to be new catches their attention and creates the hope that IT will be the game changer for them. And that’s fine. But here’s where it can be damaging… When it keeps you from continuing to do what is already working. When you replace instead of add. So continue...
“ALWAYS EMBRACE THE HARD TIMES”
Share on Facebook Share on Twitter Like most of us, I have not had an easy life but am grateful for the journey. As a result, I’m pretty sure that I can handle anything else life has to offer. From sharing a room with my brother growing up, to being the skinniest kid in my senior class, to taking the bus at 18 while all my other friends drove… I can go on and on and someday I will…...