Share on Facebook Share on Twitter After treating thousands of patients and assisting thousands of doctors, I’ve realized just how similar they are to one another. What I mean is: What patients don’t want you to know is no different than what you don’t want me to know. I’m okay with it and you should be as well. Actually, I’m soooo okay about it that I built a business around it. They...
Top 5 Responses To Patients
Share on Facebook Share on Twitter Patients are customers. Other than behind your back, they seldom say what’s really on their mind about either you or your business. But every once in awhile, they will open up and tell you what they really think and when they do, listen and be very careful as to how you respond. Don’t be defensive. Don’t explain why. Don’t make them wrong. Be grateful for those...
Chiropractors on Steroids
Share on Facebook Share on Twitter Bodybuilders on Steroids. Ever seen one? Not to hard to miss. Some are humble, most are not. They walk around as if they know more about dieting, nutrition, and lifting heavy things but in actuality, they don’t necessarily know more, they’re just on the juice. You can artificially build a practice in a similar way… Over sell Over treat Over bill And like a...
5 Practice Hacks
Share on Facebook Share on Twitter If you’re around movers and shakers—or read about them and/or their works—you are familiar with the latest additional definition of “hack” or “to hack”…. Demonstrate cleverness or ingenuity Solve a meaningful problem Is not a common or well-known solution to the problem May not be the most straightforward or appropriate solution. If you put a gun to my head...
Why “The Modern Physician Letter”
Share on Facebook Share on Twitter I’m sure that you’d agree that when it comes to relationships, confidence is attractive. …and attraction is always in flux, it fluctuates moment by moment. Attraction is affected by communication, frequency of communication, body language, tonality, appearance, actions, reputation, reliability, etc.. …and it is just as true in business as it is in your personal...
Invisible Marketing To Your Existing Patients
Share on Facebook Share on Twitter Marketing is not advertising. Marketing is not Facebook ads. Marketing is not spinal screenings, health care classes, or patient appreciation days. Marketing is not generating and converting leads. Marketing is not “closing”. It’s much bigger than that. It’s more elegant, continuous, and seamless. Marketing is the attraction and maintenance of attention...
Videos From Your Phone
Share on Facebook Share on Twitter Marketing using videos can be time-consuming and expensive but more than that, if you don’t already have a practice that has all its ducks in a row, making videos can be a TOTAL WASTE OF TIME. YOU FIRST MUST HAVE… A great Reputation The Right practice name The Right patient experience The Right pricing High patient compliance/retention (High LTV, not high PVA!)...
Been There Done That Doc?
Share on Facebook Share on Twitter Free or low-cost seminars for Chiropractors designed to “upsell” you to a program, coaching group, or to pitch whatever the “guest speaker” is selling. A “Free Webinar” that ended up being a total sales pitch. Have you ever experienced any or all of these? How did it make you feel? “Baited and switched”? Lied to? Disappointed? If you answered yes, then it’s no...
How’s Your Reputation Doc?
Share on Facebook Share on Twitter You care about people. You have some raving fan patients. You love Chiropractic and are good at what you do. BUT… How’s your reputation? How would you know? What do you do to improve, manage, and market it? Some things to think about… 1. Your practice – Can you describe your practice in just one sentence and would it match what 10 randomly chosen past patients...
Chiropractor Beware
Share on Facebook Share on Twitter On behalf of you and close to 2,000 other D.C.s in Canada and the U.S., I do a lot of reading, thinking, delegating, and check writing. …and by spending literally well over $45 million dollars in overhead in the last 25 years, I’ve learned a few things: 1. Businesses can get complex over time. It is important to re-evaluate the product, the service, the systems...