Do any of your current or past patients owe you money?
Anyone?
Do you remember their name/s?
When you think of them, how does it make you feel?
My guess is that it makes you feel disappointed and a little upset.
Well, feelings of disappointment and upset add up and if you’re not careful, those feelings can get the best of you.
That is why it would serve you well to…
A. Forget about them and the money owed to you and…
B. Create better systems and agreements so that it CAN’T happen again.
Treat your practice like any other business. Nobody leaves the office without paying. Even if it requires you to create an agreement that estimates worst-case scenario co-payments and issue credits when appropriate.
Bottom line is this…
You have to take insurance. Not doing so costs you way more in lost patients, referrals, and reactivations than it ever will hiring a billing person or billing company.
If a cash patient leaves without paying, or an insurance patient doesn’t pay their portion before walking out the door, it’s your fault, not theirs.
Consider having them pay before they get adjusted, not afterwards.
Additionally, when you provide the right type of care and experience as well as the correct marketing messaging… and you employ the ChiroTrust done-for-you systems, you’ll be able to tighten up your agreements with your patients and afford to lose those who won’t comply.
Tolerating people who don’t pay is merely a byproduct of the fear of losing them.
…and fear of losing customers is a sign that it is time to redirect your thoughts and actions on growth, not fear of loss.
You are always the cause and the solution!
